Shipping & Returns


Order processing time

All orders are processed by Ora Valley within 2 business days + shipping.

As a small business Ora Valley prides itself on our customer experience, this includes processing all of your orders as fast as possible. 
Please be aware that due to COVID-19 certain couriers may experience delays in your delivery times. Unfortunately this is out of our control, however we will always do our best to resolve any issues and concerns you may have. Feel free to contact us at any stage.

Shipment confirmation and order tracking

Once your package has been processed with the courier, you will receive a confirmation email with your parcels individual tracking number.

Australian shipping rates and delivery estimates


Shipping Method

Weight

Estimated Delivery Time

Cost 

Standard 

Up to 500g 

2-7 business days 

$4.99

Express

Up to 500g 

1-2 business days

$10

Standard

Up to 1kg 

2-7 business days 

$9.99

Express

Up to 1kg 

1-2 business days

$15

Standard

Up to 3kg 

2-7 business days 

$12.99

Express

Up to 3kg 

1-2 business days

$20

Standard

Up to 5kg

2-7 business days 

$14.99

Express

Up to 5kg 

1-2 business days

$25

Standard

Over 5kg 

2-7 business days 

$20


*Please note: Shipping times and costs listed are only estimates and may be subject to change. Delivery times may vary due to location and other external factors, such as COVID-19 delays.

International shipping rates & delivery estimates

Currently Ora Valley offers shipping to the following countries: 


(If you are outside one the following countries and would like to make a purchase, get in contact via our Contact Us page)

New Zealand 
Estimated delivery time 5-7 business days.

0-499g = $15 
Up to 1kg = $25 
Up to 2kg = $35 
Up to 5kg = $55

United States
Estimated delivery time 5-10 business days.

0-499g = $25 
Up to 1kg = $35 
Up to 2kg = $60 
Up to 5kg = $85


Canada 
Estimated delivery time 9-11 business days.

0-499g = $25 
Up to 1kg = $35 
Up to 2kg = $60 
Up to 5kg = $90


*Further rates apply to heavier packages. 
Please note: Shipping times and costs listed are only estimates and may be subject to change. Delivery times may vary due to location and other external factors, such as COVID-19 delays.

Customs, duties, and taxes

Ora Valley is not responsible for any customs and taxes applied to your order. All fees imposed during, or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend you research which of these applies to you before placing an order. 

Damages

Ora Valley is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly or our support team to file a claim.
Feel free to contact us with any concerns you have and we will do our best to resolve any issues. Please ensure you save all packaging material and damaged goods before filing a claim. Our goal is to serve you. 

Returns Policy

Ora Valley takes pride in our crystals and all of our products. We will always do our best to ensure our customer’s experience is a positive one. Unfortunately damage may occur in transit. If you believe you have received a faulty or damaged product, please contact us via email enquiries@oravalley.com or via our Contact Us page and provide evidence of the issue. 

PLEASE NOTE: This policy does not cover misuse, accidental damage, or any abuse of the purchased product.


For more information, email enquiries@oravalley.com or get in touch via our Contact Us page.